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Privacy Policy

Last updated: March 2026

1. Responsible Party

This privacy policy applies to the website stilbaaitourism.co.za and the Country Shop Online marketplace, operated by:

The Stilbaai Tourism Bureau is the responsible party for processing your personal information in terms of the Protection of Personal Information Act, 2013 (POPIA).

Information Officer: To be appointed. In the interim, all POPIA enquiries may be directed to info@stilbaaitourism.co.za.

2. Data Subjects and Information We Collect

We collect personal information from the following categories of data subjects:

Customers

  • Name and surname
  • Email address
  • Phone number
  • Delivery address
  • Payment information (processed securely via Yoco — we do not store card details)

Vendors

  • Name and surname
  • ID number
  • Address
  • Email address
  • Phone number
  • Banking details (for payout purposes)

Website Visitors

  • IP address
  • Browser type and version
  • Pages visited
  • Cookies (see section 7 below)

3. Purposes of Processing

We use your personal information for the following purposes:

  • Order fulfilment — processing, packaging, and shipping your orders
  • Communication — order confirmations, shipping updates, and customer service
  • Payments and payouts — processing customer payments via Yoco and vendor payouts via EFT
  • Marketing — newsletters and promotional communications (only with your explicit consent)
  • Legal compliance — meeting our obligations under applicable laws and regulations
  • Analytics — understanding website usage to improve our services

4. Legal Basis for Processing

We process personal information on the following legal grounds under POPIA:

  • Consent — where you have given us specific permission (e.g. marketing communications)
  • Contract — where processing is necessary to fulfil an order or vendor agreement
  • Legal obligation — where we are required to process data by law
  • Legitimate interest — where processing is necessary for our legitimate business interests (e.g. fraud prevention, improving our services)

5. Third-Party Sharing

We share your personal information only with the following third parties, and only to the extent necessary:

  • Yoco — our payment gateway, to process customer payments securely
  • Courier services (Paxi, PostNet, The Courier Guy) — your name, delivery address, and phone number to fulfil delivery
  • Banking/EFT — vendor banking details for payout processing

We do not sell your personal information to any third party, under any circumstances.

6. Your Rights Under POPIA

As a data subject, you have the following rights:

  • Access — request confirmation of what personal information we hold about you
  • Correction — request correction of inaccurate or incomplete information
  • Deletion — request deletion of your personal information (subject to retention requirements)
  • Objection — object to the processing of your personal information
  • Withdraw consent — withdraw previously given consent at any time

To exercise any of these rights, contact us at info@stilbaaitourism.co.za.

7. Cookies

We use the following types of cookies:

  • Essential cookies — required for the website to function, including session management and shopping cart functionality. These cannot be disabled.
  • Analytics cookies — used to understand how visitors interact with our website. These are only set with your consent.

8. Data Retention

We retain personal information for the following periods:

  • Customer order data: 5 years from the date of the order
  • Vendor records: duration of the vendor agreement plus 5 years
  • Marketing data: until consent is withdrawn
  • Analytics data: 2 years

After the applicable retention period, personal information is securely deleted or anonymised.

9. Complaints

If you are not satisfied with how we handle your personal information, please contact us first at info@stilbaaitourism.co.za so that we can attempt to resolve the matter.

If the matter is not resolved to your satisfaction, you have the right to lodge a complaint with the Information Regulator:

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

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